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Attention: We have upgraded the below models to feature auto trim for left and right turns. Since there is no need to press them anymore, the buttons on the remotes have been deactivated.

Upgraded Models are:

• 6182-5NX VideoDrone AP

• 6182-5NXM VideoDrone FX

• 6182-7BAX Dronium One AP

• 6182-7BF Dronium III AP

• 6182-6BA Paparazzi AP


In order to qualify for the warranty, the purchaser must contact us using the form on the "Contact Us" page within the warranty period stated on the packaging. Instructions for the return will follow once we have been contacted. The warranty period begins from the time of purchase. Please retain proof of purchase as this will be used to prove warranty. Without the proof of purchase, the product is disqualified for replacement. The warranty does not cover transportation damage, misuse, crashes, accident, or similar events.
The warranty can be found in the instruction manual and on the packaging of the product. If you are unsure of the warranty, please contact us using the form at the bottom of this page and we will let you know. Typically, our products are warranted for 1 year from the date of purchase. The exceptions are:
1. RC Helicopters and Drones – all RC products are warranted for 30 days
2. Boxing Products – all boxing products are warranted for 90 days
3. Pet Chew Toys – pet chew toys do not carry a warranty
First, check your credit card statement to make sure the order was processed. If your credit card was charged and you have not received your kit, then please contact us using the form at the bottom of this page.
For the fastest response, send us an email using the form below. Your message will be sent directly to our customer service department, and will be processed quickly. Alternatively, if you do not have access to email, you can call our general mailbox at 1-800-261-1193.




It varies from unit to unit but generally, you can expect 7-8 minutes of flight per charge. Check the corresponding instruction manual to your product in our Instruction Manual section for more specific time.
Overcharging the battery will eventually cause the battery to wear out and not hold its charge as well.
Do not leave a charging battery unattended. Make sure you are in the room where it is charging and make sure to check on it as you charge.


Flying Your Drone

Infrared Remote – signal operates through light, great for indoor use or outdoors on cloudy days. Infrared remotes can be affected by sunlight.

Radio Control – signal operates through a radio frequency, not affected by light
The battery may not be fully charged. Make sure the battery is charged according to the instruction manual.
If your drone or helicopter spins to right or left, that means it is not trimmed. You can trim it using the remote control and following the instruction manual. Please note, some drones feature auto trim for left/right spins and for those drones, the spin should correct itself automatically.
If your drone or helicopter veers or banks to the right or left on its own, you need to trim it. You can trim it using the remote control and following the instruction manual.


Parts

Many of our drones and helicopters include spare blades and other parts in the packaging. We also have spare part kits which include the most commonly replaceable parts. They can be purchased at ProtocolNY.com.
For many of our drones and helicopters, we do offer spare batteries for sale at ProtocolNY.com.
Please contact us using the form at the bottom of this page. We will try our best to get the part that you need but we cannot guarantee its availability. Also, if we find that we are receiving numerous requests for a type of part we do not carry, we will then put that part into production. Please note that we do not carry internal parts as they are not user-replaceable.


Other

Instruction manuals for all our drones and helicopters are available on ProtocolNY.com.
Visit our warranty policy at ProtocolNY.com to learn how to return a defective drone.

FIND THE BEST PROTOCOL DRONE FOR YOU


We have APPs available for the below drones. Please note, your drone will say on the packaging if it is WiFi enabled.

• 6182-7BD Dronium One with WiFi

• 6182-5U Galileo with WiFi

• 6182-4ND-AP TerraCopter EVO

• 6182-7BF Dronium III AP

• 6182-7CA Galileo Stealth

It depends on the model of drone. Some of the drones will require you to use the app if you wish to record video and take photos with these drones. Other models will have an option to record video and photo direct from the remote. Check your packaging and instruction manual to see what your drone requires. If you only want to fly the drones, then you do not need to use the app.

For Apple products, the APPs are available in the APP store. For Android products, the APPs are available in Google Play. Search the below keyworks in either store to find the desired APP. The APPs are free.

• Dronium One

• Galileo

• Galileo Stealth

• TerraCopter

• Dronium III

 

The APPs will run on any device that operates either iOS or Android operating systems.
Instructions on how to use the APPs are available on ProtocolNY.com.
Exit and re-enter the WiFi window in your device.

Turn the drone off, wait 30 seconds, and then turn the drone on.
Depending on the drone and device you are using, you may need to download the photos and video to your device. See the manual for instructions on how to save images and video.
The APPs record the video as either AVI or MP4 files. Make sure that your device and computer have video software able to play both file types.
Delete the APP from your device and re-download from the APP store or Google Play.